FIELD COMPLAINT FORM

Background and Purpose of Report

Most field sales and service complaints and problems are answered by our Regional Managers – the first person to be contacted for answers. This form and procedure is to be used when your Regional Manager is unable to answer the complaint problem. It is to be used, without exception so that as much detail as possible is in written form. No Telephone Calls until AFTER this form has been submitted, please.

The purposes of the form are:

• Tracking purposes
• Recording input and follow-up from the various people involved
• Having a written record of the questions and answers
• If the same questions are brought up again, the answers are on record to provide an immediate response
• A communications too to advise the team of questions from the field

Instructions

Complete the form and click submit.

Your Name *

First

Last

Phone

Email *

Route Number

Customer Number

Contact Name

Customer Location

Customer Phone

Customer Email *

Which AeroWest products are involved? (Include Lot Number, if available)

Is there a customer involved

• Yes
• No

Describe the problem or complaint:

What have you tried (unsuccessfully) to solve the problem/complaint?

Submit